Terms & Conditions

1Refundable Conditions

1.1 Duplicate payment due to system error

If a payment is processed more than once due to a technical error, a full refund of the duplicate charge will be issued within 24 hours of verification.

1.2 Refund before submission to the Saudi authority

If a refund request is received before the application has been submitted to the Saudi authority, the government visa fee is refundable in full. Service fees are non-refundable.

1.3 Application rejected by the Saudi authority

If the Saudi authority does not approve the application, the government visa fee will be refunded in line with this policy. Service fees are non-refundable, as the Company's responsibility is limited to accurate preparation, timely submission, and follow-up.

1.4 Documented Company error

If the Company makes a documented error that prevents proper application submission, refund eligibility will be determined case by case following investigation, and a full refund will be issued where the error prevented submission.

2Non-Refundable Conditions

• Service fees — non-refundable in all cases once the application has been received and processing has begun.
• Visa fee after issuance — once the visa has been issued, no amounts are refundable.
• Processing delays — delays caused by the Saudi authority, public holidays, or factors beyond the Company's control are not grounds for refund of service fees.
• Incomplete or inaccurate documentation — refunds are not available where the User provided incomplete or inaccurate information.
• Change of mind — after submission to the authority, requests based on personal circumstances or change of mind are not eligible for refund of service fees.

3Refund Request Process

• Submit a written request to info@evisasaudia.com with the subject line "REFUND REQUEST", or use the refund option available in our status emails.
• Include your application reference (EVSA number) and the reason for the request.
• Requests are reviewed by the concerned team, and you will receive a response within 24 business hours.
• If approved, refunds are processed to the original payment method within 3–5 business days. The amount may take additional business days to appear, depending on your bank.

4Dispute Resolution

Users may file disputes with their payment provider if they disagree with a refund determination. The Company welcomes third-party review of refund decisions, and payment-provider dispute processes will be followed in accordance with their standard procedures.

5Modification of Applications

Users may request modification or cancellation of their application before it is submitted to the Saudi authority. After submission, no modifications can be made, and service fees remain non-refundable.

1Fees Structure

Service fees cover:

• Document verification and validation
• Application preparation and submission to the Saudi authority
• Customer support and status communication (email + WhatsApp)
• Application tracking and daily follow-up until a decision is issued

Service fees do NOT cover:

• Any additional charges imposed by the Saudi authorities beyond the stated visa fee
• Costs related to embassy or consulate visits where required by the authority

2Processing Journey

• Day 0: payment confirmed — instant confirmation by email and WhatsApp; the application enters review.
• Submission: the application is submitted to the Saudi authority; you receive your application form (PDF) with your EVSA tracking reference and a one-time SA-VER verification reference.
• Processing: most applications are issued within 10–14 working days; automatic status updates are sent throughout.
• Decision: approval (visa delivered for download), rejection (visa fee refunded per policy), or an embassy-visit requirement — each communicated immediately.

The Saudi authority's processing times may vary based on application specifics and additional checks. The Company does not control processing timelines after submission.

3Processing Delays

Delays may occur due to:

• The Saudi authority's processing times and decisions
• Incomplete or missing documentation
• Additional requirements requested by the authority (including embassy visits)
• Technical or legal circumstances beyond the Company's control

If one month passes without issuance, our team contacts the client personally to review the case with the authority and discuss available options.

4User Information Requirements

• Valid passport information (with sufficient validity for travel)
• Accurate personal details and travel dates
• Legitimate supporting documents as specified during the application

5Customer Support

• Email: info@evisasaudia.com
• WhatsApp: +971 4 494 6107
• Response time: within 24 business hours

Status updates and visa decisions are sent automatically and immediately upon issuance, in both Arabic and English, by email and WhatsApp.

6Liability and Limitation

The Company is not responsible for:

• Visa rejection decisions made by the Saudi authorities
• Processing delays caused by government agencies
• Flight cancellations, hotel bookings, or other travel disruptions
• Circumstances beyond reasonable control (force majeure events)
• Any indirect, incidental, or consequential damages

You agree to indemnify and hold harmless the Company and its team from any claims, losses, damages, or legal fees resulting from your breach of these Terms or misuse of the Services.